Shipping and Delivery

RATES AND TIMEFRAMES

Orders below $200

• Express Delivery (1-2 Business Days*): $15
• Standard Delivery (3-8 Business Days*): $10
  

Orders $200 and over

• Express Delivery (1-2 Business Days*): FREE

*Please note, the delivery timeframes above are estimates based on information provided by our shipping providers. Unfortunately, delays during transit may occur from time to time, which ELQ cannot be held responsible for. If you live in a regional area, please allow for an extra 3-5 business days for delivery. 

PO Boxes / Parcel Lockers / Collection Points

Please note a handling fee of $9.95 will be applied at checkout to any order with a PO box, parcel locker or collection point
address.

A pre-order is an order that is placed for an item that is not currently at our fulfillment location. The full amount for the item/s will be charged at checkout to secure the order. This means there will be a delay between payment and receiving your pre-ordered item/s.

An expected delivery date will be listed within the item description on the product page. The expected delivery date on all pre-order styles is an estimate only  and is not considered a formal guarantee. Unexpected delays to the delivery date which exceeds 5 business days will be communicated via email and our customer care team will be more than happy to discuss your options.

If your order contains both pre-order and in-stock styles, your delivery will be shipped in separate packages and will be delivered as per our standard shipping terms. Our standard returns and exchange policy apply to all pre-orders.

Please note, cancellation of pre-order items is strictly not accepted once your order has been placed.

We want you to enjoy your purchases as fast as possible.

• Orders placed before 5pm AEST will be dispatched by close of business the next business day.
• Orders will be dispatched Monday-Friday
• Orders placed on a Saturday, Sunday or public holiday will be processed the next business day. There will always be unavoidable delivery delays surrounding public holidays.
• During peak sale periods, please allow 2-3 business days for order dispatch. Your order is our top priority and will be enroute at the earliest possible opportunity.

If you have made an error in your delivery address, please contact us via email at orders@elqstore.com immediately. If your order has already been shipped, ELQ Store accepts no responsibility for incorrect details entered. Once your order has been shipped, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available.

All ELQ purchases are tracked. As soon as your parcel has been dispatched, you will receive a tracking notification to your nominated email address. You can track your parcel clicking on the link provided in the email.

In the event that no one is able to sign for your parcel, the courier will leave a card for you to make a collection from the nearest Post Office.

All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where
possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm. All deliveries to
residential addresses must be signed for. Should you be unavailable at your provided shipping address, the courier company will advise you regarding collection or re-delivery.

ELQ will not be held responsible for parcels that are re-directed to a local post office or alternative facility for collection.

Incorrect Delivery Address

Please ensure your delivery address is accurate, as we will not be held responsible for delayed or 'lost' parcels. Any items returned to ELQ Active will be re-shipped at the cost of the customer.

What happens if my package gets lost?

Please email us at orders@elqactive.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, ELQ Active is not responsible for packages if there is proof of delivery. 

SHIPPING TO NEW ZEALAND IS COMING SOON.

A flat rate for all orders with a delivery destination in New Zealand will be applied at checkout. We are unable ship to PO boxes in New Zealand.

Where GST applies to your purchase, it will be added to your order at checkout at the rate of 15%. All purchases of NZD$1,000 or less will not incur any additional duties or taxes. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.

SHIPPING TO THE UNITED KINGDOM IS COMING.

A flat rate delivery fee for all orders with a delivery destination in the UK will be applied at checkout.

If you are interested in shipping to the UK, please email us at orders@elqactive.com.

SHIPPING TO COUNTRIES IN THE EUROPEAN UNION IS COMING.

A flat rate delivery fee for all orders with a delivery destination in the EU will be applied at checkout.

If you are interested in shipping to a country in the EU, please email us at orders@elqactive.com.

SHIPPING TO THE UNITED STATES IS COMING.

A flat rate delivery fee for all orders with a delivery destination in the US will be applied at checkout.

If you are interested in shipping to the US, please email us at orders@elqactive.com.

SHIPPING TO CANADA IS COMING.

A flat rate delivery fee for all orders with a delivery destination in Canada will be applied at checkout.

If you are interested in shipping to Canada, please email us at orders@elqactive.com.

If your delivery address does not fall within the countries and regions listed above, please email us at orders@elqactive.com.